Preserving the secrecy and your privacy of your private information is very important to Us. We're committed to safeguarding Your private information. This privacy statement explains what information We collect, how information is gathered, used and managed, when information may be divulged to third parties with Your permission, Your rights for requesting access to or amending Your private information, along with ways to supply Us with feedback or make a criticism.
Authorization means Your permission. Your consent can be express or tacit. Your consent will be signified when we can reasonably form a conclusion from our pre established relationship with You that You have given approval by either determining not to take action or taking action.
3. Information We Collect
We shall only collect information that's necessary for providing You with our services. We shall only collect information that's necessary for the purposes that it will be used. The amount and type of personal information We collect from You and carry about you'll fluctuate depending on whether you're an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our products and services as well as the extent to which you've got used Our services and products. The private, or separately identifiable information that We hold about You may include if You implement to be, are currently or have in the past been a patient or customer of a Dental Care Network practice:
Name, e-mail and address, phone contact details;
Private details like age and gender;
your Medicare number;
Records of service contacts for example voice recordings and system notes of telephone conversation you've had with our employees;
Statistical and census information for purposes including risk assessment and product development;
Fiscal information (for example, credit card numbers to help in the management of payments for dental services);
Facts of purchases made and professional services used, for example, date; and
family medical history;
Present health and dental evaluation; and
health insurance details.
4. How Information May Be Collected
We may collect personal information from you in several ways, including:
You choose to supply it right to Us in order for Us to provide you with dental services;
You may complete forms, send Us an e-mail, supply information during a visit to Our Dental practice;
you may choose to supply information through the contact forms housed on www.dentalcarenetwork.com;
When you subscribe to newsletters or other direct marketing materials;
When you purchase goods or use Our services.
We may collect information from third parties such as your health insurance provider or Medicare; or
5. Use and disclosure of Your Private Information
We use Your private information primarily to supply, manage and administer products and dental services to You and run an efficient and sustainable business. As part of these procedures, We may disclose Your private information to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group of companies on a confidential basis. Furthermore, We may use Your personal information for a number of goals, including:
To supply related and dental services to You;
To contact You in relation to any matter relating to You or the dental products or services supplied to You;
To answer Your enquiries and deliver You dental services;
To carry out internal functions for example accounting, management, quality assurance and information technology;
to resolve complaints;
To monitor cost and value products and services;
To conduct marketing surveys, research and statistical evaluation;
to fulfil advertising promotions;
To manage Your invoicing credit card payments, for dental services, or to collect unpaid invoices;
Upwards involving further to follow You, treatments or dental evaluations required;
To send You information about Us;
To comply with any laws or regulations.
As a way to permit Us to handle and administer Our dental services and products to You Personally and to run an efficient and sustainable business, We may be required to disclose Your information to third parties. This may include disclosure in the following conditions:
To Your nominated relatives in an emergency;
To regulatory and government bodies, eg. Medicare;
To auditors and other service providers We may make to ensure the integrity of services and Our operations;
To entity or any person acting on Our behalf;
to third party health benefit providers and insurance companies (contact information only) to help in the processing of a claim for compensation or payment of all or part of the expense of dental treatment submitted by You or on Your behalf;
To carry out a review for the goals of enhancing the quality of care
Eg where disclosure is required by law. Compulsory notices from courts of law, tribunals or government agencies.
Nonetheless, if We do send your private information beyond Australia we are going to require the recipient of the information complies with contractual duties and privacy laws to maintain the protection of the data.
From time to time, We may contact you to be provided by You with information about other products and services offered by Us, our related entities and our business associates which could be of benefit to You and Your family. It may be via mail, phone, e-mail or SMS when you are contacted by us. When You become our patient, You consent to Us using your personal information for direct marketing purposes (as described in this record), unless you've contacted us to withdraw Your consent. You are able to contact Us at any time to let's know if You do not wish to receive marketing material from Us. Our contact details have reached the end of this policy.
If You request never to receive advertising material, please note that you will be still contacted by us in relation to Our on going relationship with You. For example, We will still send You any invoices, statements and notices which might be important to the products and services You have bought from Us.
6. Treatment and storage of Private Info
We are going to take reasonable steps to ensure Your private information is protected from misuse and loss and from unauthorised access, alteration or disclosure and is stored securely. We are going to take reasonable steps to ensure that private information supplied by you'll be managed relative to Australian privacy laws such as the Privacy Principles that are Australian. We maintain strict data security standards and processes with a view to preventing unauthorised access to your own data by anyone apart from Us.
Our employees may handle your private information. Tips may be used by staff at an Our practice to You for the supply of dental services. We keep your personal information for as long as it is required to Offer You the services and products You requested from Us and to comply with legal demands.
If We no longer require Your private information for any purpose, including purposes that are legal, we shall take reasonable steps to destroy or de-identify your private information except in circumstances permitted or required by law.
7. Accessing, Updating Amending and Correcting Your Information Information
7.1 Access to private information
You have the right to access private information that is certainly held about you. It is possible to ask Us for access to the information that We hold about you at any time. Simply contact Us (Our contact details are listed below) to make your request. We shall always endeavour meet your own request for access within an acceptable time and in the way requested by You if it is acceptable to do so. However in some conditions, access to particular information may be diminished. Including the following conditions:
We use or no longer hold the information;
The request is frivolous or vexatious;
The information relates to anticipated or existing legal proceedings and wouldn't ordinarily be divulged as part of those proceedings;
providing access would be unlawful;
denying access is required by law;
the information would reveal our commercially sensitive decision-making process;
where access would pose a risk to the life or health of any person;
If we're unable to give You access to the information you've got requested, you will be given written reasons for this particular decision when we respond to Your Own request by us. If you've any concerns about the refusal, please see section 9 with this Policy for more information.
You may be charged a fair fee for access by us to some types of advice. This cost will be restricted to the cost for providing the info to You of recouping Our costs. By way of example, document retrieval, photocopy, labour and delivery to You. We WOn't bill a request to get Your information to be made by You.
You may request access to your private information by contacting Us as per the contact details by the end of this file.
We are going to take reasonable steps to ensure Your private information is accurate, complete and up to date at the time of gathering, using or disclosing it. If You consider any information We hold about you is incomplete, inaccurate or out-of-date, You should contact Us to let's know. We are going to respond to Your Own request within a period that is reasonable and will take reasonable steps to amend Your records.
We may alter this content or services located on Our website anytime without notice. Thus Our Privacy Statement may change at any time also without notice.
9. Our Contact Information and Concluding your Issues
You can contact Us at any time if you've any questions or concerns about how Your private information has been managed or about this record.
We can be contacted by you and ask to speak to Our Privacy Officer.
Should You not feel Your complaint has been worked out, or if You're not happy with Our response, You are able to seek advice in the Office of the Australian Information Commissioner.
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